Return policy

We do our best to offer you the best and most beautiful products. Are you not satisfied with our order? We regret this, but we would also like to help you in this regard. The satisfaction of our customers is very important to us, which is why we have made exchanging and returning your order as easy as possible.

You can return your order up to 60 days after receipt. Once we have received the return, we will ensure that the purchase amount is transferred to your account within 5 working days.

Please follow the following 3 steps
Step 1: Fill out the return form - Fill in your details in: https://heathoody.com/pages/contact and we will provide you as soon as possible with the return form.

Step 2: Ship your order: The product(s), together with the completed return form and invoice, can be sent to the address indicated on the return form. Make sure you provide the package with a track and trace code. This makes the return process simple and understandable for you and us. The sender is responsible for sending the return correctly; misunderstandings can be avoided with a track and trace code.

Step 3: Refund the purchase amount to your bank account: Once we receive the package, we will ensure that the purchase amount is in your account within 5 working days.

Exchanges: If you would like to receive a new or different item, we will ensure that it is ordered from our supplier within 5 working days. From here on, the process is the same as with any order from our webshop.