Return policy

We do our best to offer you the best and most beautiful products. Are you not satisfied with our order? We regret this, but we would also like to help you in this regard. The satisfaction of our customers is very important to us, which is why we have made exchanging and returning your order as easy as possible.

We offer returns for 30 days from the date your order is delivered/received.
However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:

1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
   
2. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging.
3. You must provide a photo of your item/s prior to shipping so we can assess the condition.

Please follow the following 3 steps
Step 1: Contact us via our contact form, please be aware that after 30 days it's not possible to return your order, or ask for return form. Or download our return form, here.

Step 2: Ship your order: The product(s), together with the completed return form can be send to the address indicated on the return form. Make sure you provide the package with a track and trace code. This makes the return process simple and understandable for you and us. The sender is responsible for sending the return correctly; misunderstandings can be avoided with a track and trace code.

Step 3: Refund the purchase amount to your bank account: Once we receive the package, we will ensure that the purchase amount is in your account within 5 working days.

Exchanges: If you would like to receive a new or different item, we will ensure that it is ordered from our supplier within 5 working days. From here on, the process is the same as with any order from our webshop.